The Background

Expert Transport is a Polish company established in 2010 that specializes in home delivery of furniture and appliances. For years, managers and fleet workers relied on custom software developed at the company's founding. While functional initially, the system struggled to keep pace with the company's rapid growth.

As the business expanded, the list of needed changes and features grew longer. The outdated codebase made further development increasingly difficult, forcing employees to handle more tasks manually. The tipping point came in autumn 2019 when crucial clients required custom features the existing system couldn't provide. The decision was clear: it was time for a complete rebuild.

The Task

We needed to build a comprehensive transportation management system that would provide:

  • Admin CRM for fleet and employee management with monthly, weekly, and daily schedules, easy task reordering, and team communication. All documents digitized with easy access to invoices and payments.
  • Statistics and reporting that's easy to check and customize for clients. Digitized document flow including scan imports and barcode reading. Everything stored in one accessible database.
  • Driver mobile app for delivery workers with personalized task lists, schedules, and electronic signature capabilities. Includes innovative Voice Sign and Touch Free features, covered in this article.
  • Client CRM for order management, document flow, and invoicing, with personalized dashboards and customizable reports.
  • End-user portal enabling customers to schedule home delivery for specific dates and locations, then track shipment status and access all necessary documents.

The Solution

We developed the complete TMS in three months. Additional features are currently in development, including a warehouse management tool that will enable optimal storage solutions for furniture and appliances, ensuring customers receive deliveries exactly when needed.

Expert Transport admin panel dashboard showing order statistics
Admin panel dashboard displaying order statistics, schedules, fleet management, employee management, and client management.
Expert Transport scheduling interface
Scheduling interface for managing daily, weekly, and monthly delivery routes and assignments.
Expert Transport fleet management view
Fleet management view showing vehicle assignments, availability, and maintenance schedules.
Expert Transport employee management interface
Employee management interface for tracking staff schedules, tasks, and performance metrics.
Expert Transport document management system
Document management system with digitized invoices, delivery confirmations, and payment tracking.
Expert Transport reporting dashboard
Customizable reporting dashboard providing real-time insights into operations and performance.
Expert Transport client management portal
Client management portal for B2B customers with order tracking and custom reporting capabilities.
Expert Transport customer delivery form
Customer-facing delivery form where end-users can schedule furniture or appliance delivery by providing address, contact details, and preferred delivery location.
Customer order tracking interface on mobile
Customer order tracking interface showing real-time delivery status and estimated arrival times.
Driver mobile app task view
Driver mobile app showing task details, completion status, and electronic signature capabilities. Features Voice Sign and Touch Free signing, crucial for contactless delivery during COVID-19.
Driver app Voice Sign feature
Voice Sign feature enabling touchless document signing: a safe, innovative solution for delivery confirmation without physical contact.